Return & Refund Policy
We stand behind our products. If you're not satisfied, we're here to help.
30-Day Return Window
Items shipped from steadystreamac.com can be returned for a replacement or refund within 30 days of delivery if they are: • Unopened • Damaged upon arrival • Defective • Broken Note: The buyer is responsible for paying the shipping cost of any returned items. Replacements or refunds will be determined and processed once the returned product(s) have been received and inspected by our team.
Important Exceptions
Please be aware of the following conditions that will void any replacement, refund, or warranty claim: Missing or Damaged Serial Number If the serial number inside the control box on the DrainPro System is missing or damaged to the extent that it is not legible, any type of replacement or refund as well as the manufacturer's warranty will be void. Tampering or Misuse Products that have been disassembled, tampered with, or misused will void any type of replacement or refund as well as the manufacturer's warranty.
How to Initiate a Return
Follow these steps to start your return or refund process: 1. Contact Us — Email us at info@steadystreamac.com with your order number and reason for return. 2. Receive Authorization — We'll review your request and provide return instructions within 1-2 business days. 3. Ship the Product — Securely package and ship the item to the provided address. Keep your tracking number. 4. Receive Your Refund — Once inspected, we'll process your refund or ship your replacement within 5-7 business days.
Questions?
Our customer service team is here to help with any questions about returns or refunds. info@steadystreamac.com